Urban Rabbit Sweatshirt

Invested Threads Refund Policy

Invested Threads is committed to providing our customers with high-quality products and exceptional service. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you. Please read our refund policy carefully to understand your rights and options.

1. Returns and Exchanges

1.1. Return Eligibility: To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging. It must be returned within 10 days from the date of purchase.

1.2. Exemptions: Several types of items cannot be returned, including personalized or customized products, intimate items, and gift cards.

1. Initiating a Return

To initiate a return, please follow these steps:

2.1. Contact Us: Please contact our customer support team at Support@investedthreads.com to notify us of your intent to return an item. Include your order number, the reason for the return, and any relevant details.

2.2. Return Authorization: After receiving your request, we will provide you with a return authorization and instructions on how to proceed.

1. Return Shipping

3.1. Shipping Costs: You are responsible for covering the shipping costs of returning your item, except in cases where the return is due to a mistake on our part (e.g., wrong or damaged item).

1. Refund Process

4.1. Refund Eligibility: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment.

4.2. Processing Time: Refunds may take 7 business days to process after receiving the returned item.

4.3. Refund Amount: The amount refunded will reflect the item's purchase price minus any discounts, shipping costs (if applicable), and a restocking fee, if relevant.

1. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately. We will arrange for a replacement or refund, as appropriate, and cover any return shipping costs in such cases.

1. Contact Us

If you have any questions or need further assistance regarding our refund policy, please reach out to us at: Support@investedthreads.com

Invested Threads